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PATIENT INFORMATION

Scroll down for patient information, forms, phone numbers, and other resources.

PATIENT INFORMATION

Read more for appointments, new patient information and billing information.

APPOINTMENTS

Appointments fill up quickly. Please call as early as possible if you are ill and would like to have a same day appointment. Problem-related visits will be scheduled as soon as possible based upon urgency. Annual exams and routine preventive care can usually be scheduled within 30 to 60 days. We ask that you please give at least 2 hours notice if you must cancel an appointment so that we can use that time to accommodate other patients. There will be a charge of $25 for “no-show” appointments and appointments that are canceled with less than 2 hours advance notice. This charge will not be billed to your insurance company. We understand that sometimes you cannot make your scheduled appointments; however, we expect at least a courtesy call to cancel or reschedule 2 hours prior to the appointment time.

NEW PATIENT INFORMATION

We want to make your visit go as smoothly as possible. On your first visit, please come to the office 20 minutes before your scheduled appointment so we may get complete information. We also ask that you bring with you in their original containers any medications which you are currently taking. In addition to this you will need your insurance card, driver’s license and appropriate co-payment amount. We accept payment in the form of Cash, Checks, MasterCard, Visa and Discover.

Our new patient forms can be downloaded and printed for you to complete in advance and bring them with you to your appointment or you can navigate to our Patient Portal where you can register as a new patient online.

PATIENT PORTAL LOGIN 

If you have pertinent records from a previous doctor, please arrange to have a copy of your records sent to us. You can use the below, medical records release form and send it to your previous physician.

BILLING INFORMATION

If you have questions about your account, you may contact the billing department at extension 124. If no one is available when you call, please leave a message with the best number to reach you.

INSURANCE

Read more for insurance information.

Below is a list of some of the major insurances that we accept. If you have a plan that is not on the list, please call us to verify if we accept it. We are open to considering participation with new plans. Please bring your insurance card to every appointment so that we can accurately bill for the services. This will save you time and phone calls later. Remember that co-pays are due at the time of service. We accept payment in the form of Cash, Checks, MasterCard, Visa and Discover.

  • AARP

  • Aetna HMO and PPO

  • Beech Street

  • Benefit Planners

  • Blue Cross and Blue Shield PPO & Blue Choice HMO

  • Care Improvement Plus

  • Cigna HMO and PPO

  • Community First

  • Coventry

  • HealthSpring

  • Humana HMO, PPO

  • Medicare

  • Meritain

  • Molina Medicare

  • Private Health Care Systems (PHCS)

  • San Antonio Employers Health Alliance (SAEHA)

  • Texas True Choice

  • Tri Care

  • Unicare

  • United Health Care HMO and PP0

REFERRALS

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Should you have an HMO insurance plan that requires a referral to a specialist or a plan that requires prior authorization for a radiology procedure, please remember this process can take anywhere from 24 to 72 hours to obtain the authorization. Upon obtaining the authorization we will notify you. We appreciate your patience during this waiting period, the time it takes to obtain the necessary authorization is not our decision, but a process that your insurance company has set in place which we must follow. Again, we apologize for the inconvenience and appreciate your patience.

 

MEDICATION REFILLS

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For your convenience, prescriptions for most long term ongoing medications are routinely written with enough refills to last anywhere from 6 months to one year dependent on your medical need. On occasion the pharmacy doesn’t correctly log in the number of refills written. When you take it to the pharmacy, confirm the number of refills with your pharmacist. This will prevent the inconvenience of calling for refill authorization and will eliminate any delays in receiving your routine medications.
When you do need a refill, we have found that processing them through the pharmacy is the most efficient and accurate method. Please call your pharmacy, and ask them to send us the request. Upon your physician approving the request we will notify your pharmacy. This process helps in the expedition and accuracy of your request. Please remember we do not fill routine prescription refills during the weekend.
Some medications require Prior Authorization. We strive to handle these promptly, but they may take as long as two weeks to get approved. Please be patient as we try to do these as quickly as possible.
If you have a prescription that requires prior authorization from your insurance company you will be charged $15 per prescription.
This charge will not be billed to your insurance company.
If you need to call us about your prescriptions, please call during office hours. Prescription changes will only be made during office hours. Please have the phone number for your pharmacy available at the time of your call. Allow at least 48 hours for refill requests.
Prescriptions are sent from our office electronically and therefore there may be a delay in your pharmacy having your medication ready immediately following your visit here. Please allow them a reasonable amount of time in which to fill your prescription.
If you have any other prescription needs please call our office and dial extension 119.

TEST RESULTS

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Laboratory, Radiology and other diagnostic tests are ordered to help diagnose your current health condition or for prevention screening. The location used for these tests is mandated by your insurance company. If you choose to go to a location other than the one indicated by your insurance, you will be responsible for the bill. Test results will usually be made available to us within a few days and we will communicate these results to you at that time. Please do not call the day following your testing as we will not have the results that soon. We understand you may be anxious for results and we will do our very best to contact you as soon as possible. If you do not hear from our office regarding your test results within 10 days, or your condition has changed please contact us.

 

IMPORTANT PHONE NUMBERS

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Our practice processes a great deal of telephone calls. Our telephones are answered 8:00am -5:00pm Monday-Thursday and 8:00am -4:00pm Friday, we are closed during lunch from 12:00pm to 1:00pm. Our goal is to be responsive to your needs and you can help us make the best use of your time and ours. When leaving a message, please give us as much information as possible. We ask that you leave the spelling of your last name and your date of birth to be certain your message is attached to the correct chart. Always leave the best phone number to return your call. 

If you have an emergency or urgent need after hours, weekends or holidays, call the main number and follow the prompts to contact the doctor on call or dial the answering service directly at (210) 576-5182.

To better assist you in contacting our office some helpful telephone extensions are as follows:

  • Department: Extension

  • Appointments: 111

  • Prescription Needs: 119

  • Referral Requests: 126

  • Insurance & Billing Department: 124

  • Dr. Hill’s Medical Assistant: 116

  • Dr. Sandercock’s Medical Assistant: 115

  • Dr. Walthall’s Medical Assistant: 128

  • Dr. Alprin’s Medical Assistant: 117